Gaaah! I am so uber angry right now.
I go and call up Sony about my now broken ps3 console, (which broke during and due to, one of their updates) and they say they will deactivate the system so I can use my account on my new one, but they cannot compensate me or even replace my now dead console because its "not their problem." Even though the update finished with no errors supposedly.
Well, after they did that, it locked me out of my current account, thus rendering it totally useless for 7 days.
This is after I had bought three new games on the PSN, and all they could do was issue a refund "request" for those games. They didn't even directly refund me, said it had to go through the billing department first.
This has got to be the worst consumer experience I have ever had with any company, anywhere.
Way for them to fuel my desire to change game companies after this generation, and keep people aware of their deceitfully delightful "updates'.
They did offer to fix my console...for a nice hefty fee of a hundred dollars, though.
Then they had the nerve to send me a "How did we do?" e-mail. Oh, they got an eye full alright.
- Spoiler:
"What reasons are you dissatisfied with your interaction?"
You were unable to offer me proper compensation for destroying a console I had purchased via one of your so called firmware updates, which fried my hard drive, then had the nerve to attempt to charge me for your errors to fix them, and had locked me out of my account for a week when i tried to transfer it to a new console, thanks to your reduction of allowable accounts, thus preventing any further use of that account until the time has passed, so even though I got a new console I couldn't use it.
I am very, very disappointed as a consumer, and you can bet I will never recommend any of your products to any friends or family ever again.
You did however issue me a refund for my last games I bought, so I guess that counts for something.
Sony...a cesspit of hatred and lies, with a miserable little pile of secrets!
Tue Dec 27, 2011 12:51 am by Raven